Return Policy
Cancellations
Orders can be canceled as long as the order has not started being processed. Due to the personalization/custom nature of the products we sell once the order has entered the processing stage orders cannot be canceled.
Returning your items
We want you to be happy with your order from MelTon Creations, however, due to the personalization/custom nature of the products we sell items cannot be returned. Exceptions can be made if we made a mistake or the item was damaged in transit and you contact us within 7 days of the item being delivered. You will be required to return the item at your expense and once an inspection of the item has been made we will issue either a replacement or a refund.
All items must be returned in their original packaging and in a re-saleable condition.
Goods that are not faulty will be returned at your cost.
To return an item please contact us to obtain a return address.
Damaged or faulty orders
For orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 7 days of receiving the items.
Receiving your refund
All refunds will be made within 30 days of MelTon Creations receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.
Exceptions
All personalized items are non-returnable due to the uniqueness of the products. These are considered personalized goods made to your specifications and cannot be re-sold to anyone else.
If there is a print error deemed to be our fault we will offer to re-do the products or provide a refund as above. Please note that we will require photos of the items for us to assess before you return them to us and any liability is agreed upon.
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